Chuck Carroll

I've accumulated over a decade of combined experience in the wireless industry. Throughout my career, I’ve worked across diverse fields, including site acquisition, digital marketing, retail sales, and service & repair. Additionally, I’ve contributed to the development of strategic initiatives and served as a voice for several major global companies, such as Qualcomm, HTC, and Google.

Professional Experience

Project Coordinator (Contractor May 2022, Hired July 2023)
Capital Design Services, LLC | Client: Verizon Wireless
May 2022 - Present | Remote

Duties & Responsibilities ↓

Conduct comprehensive research to identify and recommend novel telecommunications infrastructure solutions for wireless carrier clients, including 5G small cell deployments, rooftop sites, and communication tower installations and colocations.
Collaborate with RF engineers to review coverage objectives and ensuring proposed wireless proposal meets requirements.
Manage and coordinate multiple projects and deployment schedules via client’s tracking platform, guaranteeing the timely delivery of project deliverables.

Community Manager (Consultant/Temp)
Wunderman Thompson | Client: Qualcomm
March 2021 - April 2022 | Remote

Duties & Responsibilites ↓

Built a digital community around a passion for Qualcomm Snapdragon by engaging with users on social media platforms with the goal of driving follows, engagement, and other KPIs.
Communicate internally with Qualcomm’s product management and engineering team to get answers to community questions and build FAQ documentation.
Gather insights on community trends which informs campaign and overall digital strategy.
Launching campaigns around new product launches and wireless carrier partnerships.

Project Coordinator
Black Rock Consulting & Development | Client: Verizon Wireless
April 2018 - March 2021 | Remote

Duties & Responsibilities ↓

Provide comprehensive site acquisition services to clients including assistance with building, planning and zoning approvals, leasing, and regulatory compliance deploy new cell sites and existing site modifications.
Acting as an intermediary between wireless carrier clients, local jurisdictions, and property owners to secure leases for new cell sites, site modifications, and DAS solutions.
Providing operational support on zoning, building codes, and permitting processes to ensure all construction and design requirements are met.

Data Analyst
Swift | Clients: HTC, Google, Nestle
February 2016 - December 2017 | Portland, OR

Duties & Responsibilities ↓

Outline goals and develop KPIs that track content performance and ultimately demonstrate the channel’s impact to higher level business objectives.
Analyze and interpret data from various sources and present measurement reports consisting of visualizations and qualitative insights to both internal & external teams that tell a meaningful story.
Coordinate and integrate qualitative metrics to provide a 360 degree view of content performance.

Community Manager
Swift | Clients: HTC, Google
January 2014 - December 2017 | Portland, OR

Duties & Responsibilities ↓

Assisted with social campaigns around new product launches including the HTC One M8, One M9, HTC 10, and HTC Vive.
Responding to a high volume posts from users, and proactively creating quality positive engagements and reaching out to HTC employees when needed.
Created daily reports with insights about community which contributed to strategy for campaigns.

Wireless Consultant / Service & Repair Technician
Arch Telecom | Sprint Preferred Retailer
February 2013 - January 2014 | Portland, OR

Duties & Responsibilities ↓

Provided support for new handsets and helped Sprint customers understand their new device, service plan, and bill.
Assist customers with new activations, upgrading equipment, applying service plan changes, and troubleshooting equipment.
Meet and exceed monthly and daily sales quotas and consistently achieving positive results by always looking for new sales opportunities such as consumer and B2B sales.

Volunteer History

Research Assistant
Portland State University | Daily Process Research Lab of Dr Cynthia Mohr PhD
2012 (6 months)

Duties & Responsibilities ↓

Prepared detailed annotated bibliographies of peer reviewed academic journal articles pertaining to social psychology to inform team of current research and future studies.
Aided in the development of coding surveys for distribution to selected sample populations.
Skilled in effective research methods and various database formats, and identifying and utilizing pertinent information for use in the development of relevant studies.

Youth Mentor
SE Works
2010 - 2012

Duties & Responsibilities ↓

Guided youth through the transition from GED program to post-secondary education, emphasizing its importance and providing reassurance to ensure a confident transition.
Met with designated mentee to discuss realities and sacrifices of student life, college level study techniques and requirements, approaches to proper time management, and how to balance work and school work.
Evaluated the psychological and emotional status of the mentee following weekly appointments, providing monthly evaluations to program coordinator.

System Evaluation Intern
Free Geek
2011 - 2012

Duties & Responsibilities ↓

Instructed hardware identification class to new volunteers with different cultural backgrounds, ages, and levels of computer knowledge where they learned the fundamentals of internal computer hardware.
Instructed system evaluation to volunteers and assisted them with disassembling and evaluating whether the system warranted being recycled or reused.
Enforced data security procedures were followed as needed.

Endorsements

I worked with Chuck on a variety of Site Acquisition projects over the course of several years. He is adaptive, collaborative, and dedicated to doing quality work. He consistently maintains a productive attitude, and has a great mind for problem-solving and leveraging efficiency. These qualities make him an asset to any team.
- Brandon Clower, Site Acquisition Manager - Capital Design Services

"Chuck and I worked together at Swift as social media community managers for HTC. He was our resident wireless and mobile expert, which helped the client reach the tech enthusiast audience. He was our go-to person for technical questions and helped elevate the overall knowledge and quality of the community management team. He's also really good at hacky-sack."
- Michael Leveton, Digital Marketing Specialist

"Mr. Carroll is a true social media expert. I hired him for social media strategy and tactics. He explained the industry and technology in very easy to understand fashion. He developed a highly successful content strategy based on marketing and psychology principles. 5 Stars."
- Chase Morinaka, Estate Planning and Business Lawyer

"Chuck was one of the employees I supported during my time at Swift. As a member of the IT team, I was used to dealing with the occasional silly question or easy-to-knock-out ticket for setting up a printer or something equally as mundane. Chuck is one of those users that I loved though because his questions were always ones that made me think, and I never had to worry about something being overlooked before he came to me for help. He's genuine, thorough, and has a keen analytical mind. Any team would benefit from having him as a member!"
- Dan Marshall, Technical Consultant | Author | Public Speaker