Chuck Carroll

I've accumulated over a decade of combined experience in the wireless and telecommunications industry. Throughout my career, I’ve worked across diverse fields, including project management, technical support, service & repair, and B2B communications.

I have degrees from Clark College and Portland State University where I studied technology and social sciences. Most recently I obtained the CompTIA Network+ and currently studying for the CCNA.

Certifications

Cisco Certified Network Associate (CCNA v1.1 200-301)
Cisco Systems, Inc | Expected: August 2025

CompTIA Network+ (N10-009)
CompTIA | Expires: April 2028 | Credential ID: P32MNE7STNVQQMW8

Cisco Certified Support Technician (CCST): Networking
Cisco Systems, Inc. | Credential ID: 36ffef5640d647289cbe49a4634e1197

Linux Foundation Certified IT Associate (LFCA)
Linux Foundation | Credential ID: LF-f3k3dccfl7

Certified Associate in Project Management (CAPM)
Project Management Institute | Expires: December 2027 | Credential ID: 3383164

Education

Associate of Applied Technology | Major: Network Technologies
Clark College

Relevant Coursework

IP Subnetting
Intro to Cybersecurity
Introduction to Networks (CCNA 1)
Switching, Routing, Wireless (CCNA 2)
Enterprise Networking, Security, and Automation (CCNA 3)
Linux Essentials
Linux Server Services
Linux Administration 1
Linux Administration 2
Network Security
Network Scripting
Cloud Computing Fundamentals
Datacenter Virtualization
Cybersecurity Defense Operations
Windows Server Core Infrastructure
Windows Server Hybrid Advanced Services
Network Technologies Capstone

Bachelor of Science | Majors: Psychology & Sociology; Minor: Philosophy
Portland State University

Associate of Arts | Major: General Studies
Portland Community College

Professional Experience

Project Coordinator
Capital Design Services, LLC | Client: Verizon Wireless
May 2022 - February 2025

More Details

Propose cellular network infrastructure solutions for client, including 5G small cells, rooftops, and tower deployments.
Collaborate with RF engineers to review coverage objectives and ensuring proposed wireless proposal meets requirements.
Manage and coordinate multiple projects and deployment schedules via client’s tracking platform, guaranteeing the timely delivery of project deliverables.

Community Manager
Wunderman Thompson | Client: Qualcomm
March 2021 - April 2022

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Collaborate with Qualcomm’s engineering team to answer technical questions from the community.
Interpret data analytics into insights on community trends, informing campaign and overall digital strategy.
Launch digital campaigns around new SoC semiconductor products for mobile devices.

Project Coordinator
Black Rock Consulting & Development | Client: Verizon Wireless
April 2018 - March 2021

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Planned the placement of cellular network equipment, obtaining the required building and zoning permits.
Engage with network engineers to confirm network design requirements and provide project status updates.
Verify network infrastructure meet environmental and regulatory compliance.

Data Analyst
Swift | Clients: HTC, Google
January 2014 - December 2017

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Develop and monitor performance metrics that track trends over time, creating daily reports with insights.
Present report to clients that show metrics meet business objectives and tell a meaningful story.
Respond to a high volume of technical questions, engaging with engineering team when needed.

Wireless Consultant / Service & Repair Technician
Arch Telecom
February 2013 - January 2014

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Repair customer equipment, including cracked screens, ports, batteries, etc, documenting issues and steps to the solution.
Provide support for new handsets and helped Sprint customers understand their new device, service plan, and bill.
Assist customers with new activations, upgrading equipment, and implementing service plan changes.

Volunteer History

Technology Consultant
Le Nguyen Academy
2019 - Present

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Maintain Le Nguyen Academy website, an ESL school, including domain, SSL, data backup, and email services management.
Manage basic IT operations, including creating redundant data backups, and ensuring data is accessible by all team members.

Research Assistant
Portland State University (Research Lab of Dr Cynthia Mohr PhD)
2012 (6 months)

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Prepare summaries of academic journal articles and data to inform research team of current and future research.
Research various academic databases, identifying and utilizing information for use in the development of future studies.

System Evaluation Intern
Free Geek
2011 - 2012

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Enforced data security procedures were followed as needed, including multiple wipes or physically destroying storage devices.
Taught system evaluation class to volunteers where they learned the basics of computer and networking hardware.
Guide volunteers with disassembling and evaluating whether the system warranted being recycled or reused.

Endorsements

I worked with Chuck on a variety of Site Acquisition projects over the course of several years. He is adaptive, collaborative, and dedicated to doing quality work. He consistently maintains a productive attitude, and has a great mind for problem-solving and leveraging efficiency. These qualities make him an asset to any team.
- Brandon Clower, Site Acquisition Manager - Capital Design Services

"Chuck and I worked together at Swift as social media community managers for HTC. He was our resident wireless and mobile expert, which helped the client reach the tech enthusiast audience. He was our go-to person for technical questions and helped elevate the overall knowledge and quality of the community management team. He's also really good at hacky-sack."
- Michael Leveton, Digital Marketing Specialist

"Mr. Carroll is a true social media expert. I hired him for social media strategy and tactics. He explained the industry and technology in very easy to understand fashion. He developed a highly successful content strategy based on marketing and psychology principles. 5 Stars."
- Chase Morinaka, Estate Planning and Business Lawyer

"Chuck was one of the employees I supported during my time at Swift. As a member of the IT team, I was used to dealing with the occasional silly question or easy-to-knock-out ticket for setting up a printer or something equally as mundane. Chuck is one of those users that I loved though because his questions were always ones that made me think, and I never had to worry about something being overlooked before he came to me for help. He's genuine, thorough, and has a keen analytical mind. Any team would benefit from having him as a member!"
- Dan Marshall, Technical Consultant | Author | Public Speaker